Privacy Policy – Crowe’s Nest VA Services

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Last Updated 11/12/2025

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Crowe’s Nest VA Services (“the Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK GDPR and the Data Protection Act 2018.

By using our website or services, you confirm that you have read and understood this Privacy Policy.

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1. About Us

Louise Crowe T/A Crowe’s Nest VA Services
Website: www.crowesnestva.co.uk
Email: louise@crowesnestva.co.uk

ICO registration number: ZC032695

We are the data controller for the personal information collected through this website.

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2. Information We Collect

We process information about: 
"PROSPECTS"    contacts working at or connected with potential CLIENTS; potential CLIENTS 
"CLIENTS"    who have bought goods or services from us, and "CLIENT Contacts" who are individuals employed by or contracted to CLIENTS; children for whom services have been purchased.

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2.1 Information You Provide to Us

We may collect personal information when you:

• Submit a contact form

• Sign up for our newsletter

• Make an enquiry

• Request a quote

• Engage our services

This may include:

• name

• email address

• phone number

• company name/job role

• enquiry details

• project information

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2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• browser type and version

• device information

• pages viewed

• time and date of visits

• referring website

• general location (approximate)

• site navigation patterns

This information is collected through:

• Host Analytics

• Google Analytics (if enabled)

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2.3 Marketing and Newsletter Data

When you subscribe to our newsletter, we collect:

• your email address

• subscription date/time

• IP address

A double opt-in system may be used to confirm your consent.

You can unsubscribe at any time via the link in any email we send.

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2.4 Enquiry & Correspondence Data

If you contact us, we may store:

• your contact details

• your message

• metadata sent with your communication

This is used to respond to your enquiry and maintain client relationships.

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2.5 Publication Data

If you leave a comment on our blog or use interactive features, your information may be publicly visible.

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3. How We Use Your Information

We use your information to:

• respond to enquiries

• provide virtual assistant services

• send updates or newsletters (with your consent)

• maintain internal records

• improve our website and services

• comply with legal requirements

• maintain security and prevent misuse of our site

We do not sell your information.

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4. Legal Basis for Processing

We use your data under one or more of the following legal bases:

• Consent

• Performance of a contract

• Legitimate interests

• Legal obligations

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5. Sharing Your Information

We only share information with:

• trusted service providers such as Website (hosting, security, analytics, email tools)

• email marketing platforms

• cloud tools used during the delivery of VA services (only when instructed by you)

These providers process your information securely and only as instructed.

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6. Data Retention

We keep data only for as long as necessary:

• contact and client data: 2–10 years

• newsletter data: until you unsubscribe

• financial records: as required by law

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7. Your Rights Under UK GDPR

You have the right to:

• access your data

• correct your data

• delete your data

• withdraw consent

• object to processing

• restrict processing

• request data portability

• lodge a complaint with the ICO

To exercise your rights, contact:
louise@crowesnestva.co.uk

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8. Cookies and Tracking Technologies

Our website uses cookies to:

• enable essential site functionality

• improve performance and security

• analyse site traffic

• remember preferences

• support marketing tools 

You can control cookies via your browser settings.

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9. Links to Other Sites

Our website may link to external sites. We are not responsible for their content or privacy practices.

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10. Updates to This Policy

We may update this Privacy Policy from time to time.
Significant changes will be announced on the website or by email.

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11. Contact Us

If you have questions about this policy or how your data is handled, please contact:

Crowe’s Nest VA Services
Email: louise@crowesnestva.co.uk
Address: 51 Ambleside Gardens, Peterborough, PE4 7ZY